E-Commerce purchases at Monte da Ravasqueira’s Online Store is subject to the following use and contracting general terms and conditions (“General Conditions”):



The website www.ravasqueira.com (“Website”) is owned by the Agricultural Society D. Diniz, S.A. (“SADD”), with registered office at Monte da Ravasqueira, 7040-121 Arraiolos, registered at the Arraiolos Commercial Registry, under the sole taxpayer and registration number 500253013.

Please direct any question, requests for additional information or suggestions, to one of the following means:


  • Email: lojaonline@ravasqueira.com
  • Telephone: +351 213 916 296
  • Fax: +351 266 490 219
  • Letter: Avenida 24 de Julho, 24-3, 1200-480 Lisbon



The purpose of these General Conditions is to define the conditions of use and contracting through the Website.

These General Conditions apply to visitors to the Website (“Users”) as well as to any commercial transactions made with customers through the Monte da Ravasqueira Online Store (“Clients”).

Browsing the Website, as well as the purchase of any product through Monte da Ravasqueira Online Store, implies the acceptance of these General Conditions by the User/Client.

SADD reserves the right to, at any time, without prior notice and with immediate effect, unilaterally amend the presentation and configuration of the Website and the conditions required to access and/or use the Website.

SADD also reserves the right to, at any time, without prior notice and with immediate effect, change, add or unilaterally revoke, in whole or in part, this General Conditions. Any changes will be immediately disclosed on this website, therefore, in order to be kept up to date, the regular consultation thereto is advised.


Access to the Monte da Ravasqueira Online Store is free of charge and does not require the prior subscription or registration of the User.

Alcoholic beverages available for sale at the Monte da Ravasqueira Online Store can only be purchased by individuals who are of legal age in their country of residence (18 years old in Portugal) and who do not present any impediment and/or legal restriction that prevents them to acquire alcoholic beverages.


It is expressly prohibited to copy, reproduce, alter, display, transmit or disclose any type of content available on the Website for purposes other than strictly personal use.

SADD reserves the right to unilaterally modify, at any time and without prior notice, the information and commercial offer presented on products, prices, promotions, commercial conditions and services, in particular any description, image or other information of the catalogue of the Monte da Ravasqueira Online Store.

The use of the Website for abusive purposes, and without prior authorisation, gives SADD the right to resort to the competent legal means.

All contractual information shall be written in Portuguese, as well as all information onproducts, email communications and completion of the sale.

This Website may include links to websites operated by third parties. These links are provided solely for the convenience of the User/Client. SADD is not responsible for the content of any of these third party websites, namely as regards the quality, reliability and accuracy of the information included therein. Access by the User/Client to any of these third party websites is conducted at the User/Client sole risk.


All elements of this website, including text, images, illustrations, graphics, files, layout, structure, inter alia, are protected by intellectual property legal provisions, and particularly by Copyright Laws.

These elements may not be copied for commercial use or distribution, nor modified or forwarded to other websites without prior authorisation from SADD. This website may also contain images that represent intellectual property of third parties, and these are also subject to the legal provisions applicable to the protection of copyright and intellectual property.

All elements on the Website, including text, images, illustrations, graphics, files, layout, structure, inter alia, are duly protected by legal provisions relating to intellectual property and, in particular, by the scope of copyright protection . Accordingly, and pursuant to the Code of Copyright and Related Rights (approved by Decree-Law no. 63/85, of March 14, in the wording given by Decree-Law no. 100/2017 of August 23), its use shall only be authorised for private purposes, without prejudice to further restrictive provisions provided therein. Any reproduction or total or partial representation of the Website or all or part of the elements included in it is strictly prohibited, under penalty of recourse to the competent legal means.

Corporate names, trademarks, as well as any distinctive markscontained on the Website are protected under the legal provisions applicable to industrial property. Total or partial reproduction or representation of such distinctive marks is strictly prohibited.


The Client and the User undertake to comply with and observe these General Conditions and in particular:

  1. use the Website in a responsible manner;
  2. to not attack or use the Website’s systems illicitly, to not access information in restricted and unauthorised areas, to alter the content of the Website, or to test and/or assess the vulnerability of the system;
  3. refrain from introducing, storing or disclosing through the Website defamatory, obscene, libellous, xenophobic and/or any other content that breaches the general principles of law and public order;
  4. keep their assigned access code(s) and username(s) to access the Website or services, in each case, confidential.

The User and the Client shall be liable for damages and losses of any nature that SADD may suffer as a result of breach of any of the legally prescribed obligations.

  • Privacy

Users/Clients’ right to privacy is a concern of SADD and therefore, respect for the privacy rights of all Website visitors is guaranteed.

Users shall be able to browse Monte da Ravasqueira Online Store anonymously, without providing any personal information. A visit to the Website, by itself, does not imply the automatic registration of any personal data that identifies the User/Client.

However, SADD may (i) collect information about non-personal behaviour on the Website to improve the browsing of the Website (in accordance with the Cookies Policy regulated in Clause 8) and (ii) request the provision of personal data from Users/Clients so that they may use certain content, features or services of the Website (under the terms of this Clause).

  • Responsibility for data processing

Pursuant to Law no. 67/98 of October 26, in the wording given by Law no. 103/2015, of August 24, on the Protection of Personal Data, we hereby inform you that the processing of personal data collected on the Website is SADD’s responsibility.

  • Collectionand processing of data

In order to access and use certain features of the Website, in particular to order products online, the User/Client must register in advance, through the creation of a personal account, which implies the provision of certain personal data.

The personal data collected shall be processed and stored by SADD or by external entities contracted by SADD for the provision of services and to manage Users/Clients’ registration on the Website and the use of Monte da Ravasqueira Online Store, in particular the processing of Users/Clients’ orders and delivery of the requested products. Data shall also be processed in the communication with the Users/Clients, namely to reply to requests for information and clarification, to claims, and to the comments or suggestions presented by Users/Clients. The data shall also be used for statistical analysis and for the purposes of direct marketing and dissemination of SADD’s services and those of other companies of the José de Mello Group, for example by sending newsletters.

Thus, depending on the feature or service intended by the User/Client, the following personal data may be collected: first and last name, taxpayer number, address, postal code, location, telephone number, mobile number and e-mail address. In addition, SADD shall have access to your purchase history and may, if necessary to confirm the payment of the order or resolve any questions arising thereto, access data related to financial transactions, provided to Paypal and SIBS entities.

Unregistered Users/Clients will be able to freely browse the Website and view the products available for ordering, as well as otherSADD’s products available (such as revenues), and may place orders, in which case additional information shall be requested such as the taxpayer number and delivery address. Unregistered Users/Clients may also subscribe to the Monte da Ravasqueira Online Store newsletter, in which case an e-mail address shall be required.

SADD undertakes that the data collected was provided by the relevant data holder and/or that the submission thereto was authorised by the data holder, and that such data is true, up-to-date and accurate.

The Client expressly authorises SADD to send information about products and services that may be of interest to him/her, using his/her personal data for the purpose of direct marketing through any communication channel, namely through the use of electronic mail, mobile text, MMS or other automated means.

  • Rightof access


In addition to the companies of the José de Mello Group and for the purposes described above, SADD does not sell, exchange or transfer to third parties personal information of the Users/Clients.

Notwithstanding the foregoing, the personal information of Users/Clients may be transferred to outsourced external entities to provide certain services and technical assistance.

In accordance with the law, the right of access, amendment and deletion of personal data, as well as the right to object to the processing thereof, is guaranteed, at all times, to the User/Client, directly through the private area on the Website or upon request addressed to SADD using the contacts provided in Clause 1.

  • Security measures


SADD guarantees the confidentiality and security of the data provided by the Users/Clients of the Website.

SADD shall make all reasonable endeavours to protect the personal data of Users/Clients against any online unauthorised access. For this purpose, it uses security systems, rules and other procedures in order to guarantee the protection of the Users/Clients’ personal data, as well as to prevent unauthorised access to the data, its improper use, disclosure, loss or damage.

It is, however, the responsibility of the User/Client to guarantee and ensure that the computer he/she is using is properly protected from harmful software, computer viruses and worms. In addition, the User/Client should be aware that without appropriate security measures (for example, safe configuration of the browsing program, up-to-date antivirus software, firewalls and the use of software with dubious origin), the risk of personal data and passwords being accessed by unauthorised  third parties increases.

However, it should be noted that where data collection takes place on open networks, such as the Internet, your data may be unsafe, with the risk of being accessed and used by unauthorised third parties.


What are cookies?

Cookies are small text files that are automatically stored on the Users/Clients’ hard drives on computers or mobile devices when such Users/Clients access certain websites. Cookies identify the server’s browsing program, allowing the storage of information on the server, in order to improve the Users/Clients’ experience.

The information collected pertains to Users/Clients’ browsing preferences, namely how Users/Clients access and use the Website and the area of the country through which they access it, not including information that identifies them, but merely generic information.

Most browsing programs are set to accept cookies, although it is possible to set the browser to refuse all cookies or to alert when a cookie is being sent, as described below. Please note, however, that if cookies are turned down, some features of the Website may not function correctly.




  • Why do we use cookies?

According to Law no. 41/2004, of August 18, in the wording given by Law no. 46/2012, of August 29, this Website may resort to the use of cookies with the prior and express consent of the Users/Clients. Monte da Ravasqueira Online Store uses cookies on the Website, under the terms described below.

The collected cookies are used exclusively by SADD, directly or through subcontracted external entities.

The use of cookies aims to improve the Website’s performance and maximize your browsing experience, namely allowing a faster and more efficient browsing, eliminating the need to repeatedly enter the same information. If you have any questions about the terms of use of cookies used by SADD, you may contact us through the contacts provided in Clause 1.

  • Management of cookies


All browsers allow the user to accept, reject or delete cookies, in particular by selecting the appropriate settings in his/her browser.

It is important to note, however, that disabling cookies may affect, in whole or in part, the browsing experience on the Website.

The User/Client may configure cookies in the “options” or “preferences” menu of his/her browser. The following are the various ways cookies may be deactivated, depending on the browser:

Cookies settings in Internet Explorer: To disable cookies in Internet Explorer:


  1. Click the “Tools” menu and choose “Internet Options”;
  2. Select the “Privacy” tab;
  3. Move the bar until the phrase “Block all cookies” appears.


Cookie settings in Mozilla Firefox: to disable cookies in Firefox:

  1. Click the “Tools” menu;
  2. Select “Options”;
  3. Click on the “Privacy” icon;
  4. In the “Cookies” section, turn off the “Accept cookies from sites” option;
  5. Click “OK” to save your changes and close.


Cookie settings in Chrome: To disable all cookies in Chrome:

  1. Click “Settings” in the toolbar;
  2. Click “Show advanced settings”;
  3. In the “Privacy” section, click “Content Settings”;
  4. Select “Block data settings from websites”
  5. You can change the following settings in the “Cookies” section:
  6. Delete cookies;
  7. Block cookies by default;
  8. Allow cookies by default;
  9. Keep cookies and website data by default until you leave the Internet browser;
  10. Create exceptions for cookies from specific websites or domains;


Cookies settings in Safari Web and iOS: to disable cookies in Safari Web and iOS:

  1. Click “Edit”;
  2. Select “Preferences”;
  3. In the top panel, select the “Privacy” icon;
  4. In the “Accept cookies” section, select “Never”.


Other Internet browsers: please look in the “help” menu of the internet browser or contact your provider.


For more information on cookies, visit www.allaboutcookies.org (in English only), where you can find information on how to manage your settings for the various browsers. If you do not want your website visits to be detected by Google Analytics, go to http://tools.google.com/dlpage/gaoptout.



SADD does not guarantee the availability and continuity of the operation of the Website and the services and excludes any liability for damages and losses of any kind that may be due to the lack thereof.

SADD reserves the right to refuse or withdraw access to the Website or services, at any time and without prior notice, on its own initiative or that of a third party, to those Clients and Users who do not comply with these General Conditions and or applicable law.


To make a purchase at Monte da Ravasqueira Online Store, the User must register as a Client.

Once registered, the Client can place his/her order by selecting the desired products. The Client must follow all the steps described on the Website so that the order is successfullycompleted.

The confirmation of the purchase order presumes that the Client is aware of and expressly accepts these General Conditions. The data registered by Monte da Ravasqueira Online Store is proof of the set of transactions carried out between SADD and the Client.

Once the purchase is complete, the Client will receive an automatic email confirming the transaction. If the data is not correct you can ask for it to be changed immediately.


Items on sale at Monte Ravasqueira Online Store are subject to existing stock and orders shall be processed on a first-come, first-served basis.

If Monte Ravasqueira Online Store runs out of stock, temporarily or permanently, the Client shall be duly advised and an alternative of products with similar characteristics will be suggested.


The prices of the products are set in € (euros) and include VAT at the applicable legal rate.

All prices available at Monte Ravasqueira Online Store can be changed without any prior notification and are subject to stock.

The prices and promotions disclosed at Monte Ravasqueira Online Store are independent of the ones applied in the physical store of Monte da Ravasqueira.


The amount of shipping costs is calculated according to the weight of the products, the destination and the total amount of the order. This amount is stated in the shopping cart before the final confirmation of the order.


SADD providedthe Client with the following payment methods: bank transfer and Paypal reference.

After receipt of the information regarding the order, the Client has 48 (forty eight) hours to make the payment. If he/she fails to do so within this time period, the order shall be cancelled.

By choosing to pay by bank transfer, you will receive an email with the details to make the payment in an ATM or Homebanking service.

In the case of payment byPaypal, the debit shall be made to the account of the Client at the moment of shipment of the order.

The method of payment known as cash on delivery is not available at Monte da Ravasqueira Online Store.

SADD shall use its best endeavours to ensure the maximum confidentiality and security of all data transmitted over the internet.


Orders will only be sent after confirmation of stock and payment.

The delivery of orders shall be made to the address indicated by the Client and according to the delivery times of the carrier.

Home delivery cannot be done in P.O. boxes. Orders can be shipped abroad as long as the address is covered by the delivery area of ​​the carrier.

SADD undertakes to deliver the ordered items as soon as possible.

All orders shipped by SADD must be examined by the client upon receipt. If any irregularity or damage is detected in the product, the Client must return it to the carrier, justify the reason for the return on the delivery note and inform SADD immediately.


The Client may exercise the right of withdrawal as provided by law and described below, namely pursuant to Decree-Law no. 24/2014, of February 14, as amended by Law no. 47/2014, of 28 July.

The Client may exchange or return the product(s) (termination of the agreement) within 14 (fourteen) calendar days from the date of receipt, without having to state the reason and without payment of compensation.

The 14 (fourteen) days period starts from the day following the day: (i) in which the Client or a third party appointed by the Client, other than the carrier, acquires physical possession of the product(s) or (ii) in which the Client or a third party appointed by the Client, other than the carrier, acquires physical possession of the last product when the Client has ordered several products in a single order and the goods are delivered separately.

In order to exercise its right of withdrawal, the Client must notify his/her decision to terminate this agreement by means of anclear statement (for example, a letter sent by mail, fax or e-mail) to the contacts provided in Clause 1above.

In order to comply with theright of withdrawal deadline, it is sufficient that the communication concerning the exercise of the right of withdrawalbe sent to SADD before the expiry of the right of withdrawaldeadline.

The Client must return the product(s) as soon as possible, and no later than 14 (fourteen) days after the date on which SADD was informed of the withdrawal of the contract. The Client is deemed to have complied with the deadline if he/she returns the products before the expiration of the 14 (fourteen) days period.

The costs of returning the productsshall be fully borne by the Client, except when SADD is responsible for the return.


At the time of return, the product(s) (including packaging accompanying the product(s), labels and back labels) must remain intact; otherwise, the return is void.

Upon receipt of the product(s) at SADD’s premises and after validation of the state thereto, the Client shall be reimbursed for all payments made, including delivery costs (with the exception of additional costs resulting from a mode of shipment other than the least expensive mode of normal shipping offered by us).

The refund shall be made through the same means of payment used by the Client in the initial transaction or by bank transfer to the IBAN indicated by the Client, in case the payment method used does not allow the former.


All purchases made on the Website are subject to Portuguese law. Any conflict or dispute of interpretation of the General Conditions shall be submitted to the competent Portuguese court.

If the Client is located outside Continental Portugal, SADD hereby informs that any judicial proceeding must be referred to the Portuguese courts.

These General Conditions were updated on February 8, 2018.